Managed IT Support is a type of B2B service where a professional IT company takes responsibility for the management of a client’s IT infrastructure. This is something that Law firms, and independent Legal practitioners have become more inclined to consider over the years – this is because technology has become a big part of how lawyers work, and technology needs support and management. We spoke with an IT support company London based lawyers and law firms have been using for many years now. In our conversations, we discussed what the top benefits of managed IT support for law firms are – this is what they told us…
Benefits of Managed IT Support
- Cut Costs
Paying another company for a service like IT support may seem like a luxury, when many businesses get by with having just one or two IT engineers managing their infrastructure for them. What many don’t realise, however, is that those types of arrangements are not the most efficient. In fact, the savings that a professional managed IT support provider can get you in the long run for outweigh the costs of paying for the service.
- Future Proof
A managed IT support provider can help law firms implement new technologies and practices that offer a longer return on investment. A great example of this is the Cloud. The company we spoke with stated that they recommend their clients migrate to the cloud, because it opens up many more opportunities; as the Cloud has become the new benchmark for emerging technologies, it means that many of the cutting edge solutions are either cloud-based or integrate with the Cloud. Furthermore, a lot of the IT solutions that a provider can offer are highly scalable, meaning they will provide value to a company even as they grow.
- Automation
A lot of businesses these days are looking for ways to cut down on time spent performing low-value, repetitive, or predictable tasks that don’t require much critical thought or attention – in a sector like Law, where there is always lots of paperwork to be done, a significant amount of time can be lost on these types of tasks. Therefore, the managed IT support law firms get the most value from usually including the provider helping them automate their processes.
- Optimization
Similarly to automation, IT support providers will know the best way to configure and run software and systems – something that law firms might not know much about. A frequent downside to in-house IT support is that the engineers you are working with will have their preferred way of doing things, which may not necessarily be the most efficient – and yet they will always be biased towards it. On the other hand, a managed IT support provider that has hired a diverse array of IT experts will have a more diverse knowledge that allows them to pick the most efficient solutions to apply to their customer’s systems.
- Security
Security is incredibly important for Law firms, because they will be working with some of the most sensitive information of any sector. This means that they need robust, versatile security solutions in place; and this is yet another thing that IT support providers will be better at provisioning. It is in the best interesting of an IT support provider to have a working knowledge of the most cutting edge cybersecurity approaches, because businesses will want to work with them.
- Compliance
An IT support provider that has experience working with law firms will also have experience with the types of compliance regulations that law firms need to abide by. They will be able to looking at these regulations from an IT perspective, and find the best solutions to make data governance and compliance as easy as possible for their customers.
